HotelKey Job Aids & Checklists

With the recent transition to HotelKey, the Training Team has updated the checklists and developed job aids to support daily tasks. These resources are now available on WEST Edge for you and your team.

What’s NEW?

There is a new Featured Playlist now available on the main dashboard when you login to WEST Edge. 

Once you select the playlist, it will open with all of the attachments.

This Featured Playlist will be updated as more job aids and checklists are created. 

See below Shift Checklists:

RRI.First Shift Checklist w.Help Text.pdf

Download PDF • 319KB

RRI.Second Shift Checklist w.Help Text.pdf

Download PDF • 299KB

RRI.Third Shift Checklist w.Help Text .pdf

Download PDF • 395KB

RRI.Combined Daily Shift Checklist 8.2024.pdf

Download PDF • 251KB

Embracing the Cycle of Change and New Beginnings with Hotel Key

RRI West recently embarked on an exciting journey by rolling out Hotel Key across all our hotels. This memo serves as a follow-up to assess our progress, address any concerns, and reinforce our collective efforts towards fully embracing this significant change.

Reviewing the Cycle of Change

Implementation Recap:

• The new system was implemented with the goal of enhancing our operational efficiency and guest experience. So far, we've seen promising improvements in various areas, thanks to your cooperation and adaptability.

Current Status:

• While we have successfully integrated the new system, ongoing adjustments and fine-tuning are necessary to optimize its performance. Your feedback over the past two weeks has been invaluable in identifying areas that need further attention.

Evaluation and Adjustment:

• Continuous evaluation is crucial. We have been actively gathering feedback and monitoring system performance. Based on your input, several enhancements are already underway to address initial challenges and streamline processes further.

Embracing the New System

Now that Hotel Key is in place, it’s time to focus on making the most of its capabilities. Here’s how we can continue to maximize its benefits:

Leverage Innovative Features:

• The new system offers advanced features designed to improve efficiency and guest satisfaction. Explore these tools to enhance your daily tasks and deliver exceptional service.

Ongoing Training:

• Training doesn’t stop after the initial rollout. Take advantage of ongoing training sessions and resources to deepen your understanding and proficiency with the system.

Adaptability and Resilience:

• Change can be challenging, but it also presents opportunities for growth. Continue to approach this transition with resilience and adaptability and support your colleagues as we all adjust to the new processes.

Collaborative Culture:

• Collaboration is key to our success. Share your experiences, insights, and solutions with your team members. By working together, we can overcome any hurdles and ensure a smooth transition.

Moving Forward

We are at a pivotal moment where our collective efforts can turn this change into a resounding success. Your dedication and proactive approach over the past few weeks have been commendable. Let’s continue to build on this momentum and fully embrace Hotel Key to achieve our goals.

Thank you for your hard work and commitment to excellence. If you have any questions or need further support, please don’t hesitate to reach out to the Training Team at training@whgexstay.com or your RVPO!

Birthdays & Anniversaries

August Birthdays!  

WISHING THESE AMAZING PEOPLE A GREAT DAY!! 

John Myers	IT Help Desk	8/2
Robert Carson	FGM	8/4
Mitch Lutton	GM	8/11
Josephine Myers	GM	8/31
Michelle Ward	Training	8/31

August Workiversaries!   

WE ARE SO GLAD YOU’RE CAREER JOURNEY BROUGHT YOU TO RRI WEST!

Alberto Naranjo	AGM	3 years	8/2
Bernard Milligan	Internal Audit	2 years	8/15
Joe Maddux	SVP	14 years (with us 😉)	8/20
Julie DaWalt	RVPO	36 years	8/26
Antoine Spurling	GM	1 year	8/28
Kendra Robinson	GM	3 years back!	8/30