HR & Payroll Update

Terminations of GSRs

While terminations of employees, whether voluntary or involuntary mean you need to fill another open position – there are some necessary administrative steps to ensure a termination is processed effectively. Here are a couple of guidelines for you:

• Don’t forget to sign off on employee timecard FIRST! You do not need to wait until payroll close. Once an employee is done working their last shift, you may edit their timecard, make any necessary changes and then sign off “in the moment”.

• Don’t wait! It is vital that the employee is processed correctly in the UKG system to ensure that their final pay is calculated correctly and timely. Did you know that there are several states in which we operate that require immediate pay upon termination? CA, MA, MO are just a few. And then, there are some states that have laws for final pay within 48 hours, 72 hours, within 6 calendar days. So terminating them in the system triggers that “clock” with our payroll team to help us stay compliant and get those employees their owed funds upon termination.

For a complete list of state final pay requirements – see this link: https://westmont1-my.sharepoint.com/:f:/g/personal/stephanie_doherty_rriwest_com/ElJOQSXA9u5Dr1DDvPIzpsYBZv8WkoT6tlG4OUi1YyM9Ng?e=PQrCax

• Reminder of Termination Notes: Please remember any notes provided in the employee's record should be written professionally and simply and without emotion. These notes can be discoverable in a court of law so it is important that you think through the language placed in this section.

Final Pay Laws by State:

FINAL PAY LAWS BY STATE.docx

Download DOCX • 18KB

Safety and Security ALERT!

In a world where many people are trying to get something for nothing… we have seen a huge increase in phone scams occurring at many hospitality establishments across the country. RRI West is not immune to these scams either and we must make a concerted effort to notify and train all GSRs, especially our Front Desk teams. Knowledge of how these phone scams occur and what to do when they think they are happening is key to prevention. There have been several instances of these scams at specific RRI West properties over the past year. Here are some things we have seen from these cases:

• The caller often knows the GMs name, the RVPOs name and sometimes other key personnel within RRI West, Red Roof and/or Westmont and uses these names to gain trust with the GSR that this caller is legitimate.

• The caller will often claim to be the “owner” of the property.

• The caller will use fear tactics to scare the GSR that the owner needs money NOW and that XXXX authorized the GSR to give them money.

• When the GSR often explains they have no access to the safe, they caller will again, scare the GSR into giving up their OWN money, promising RRI West, Red Roof, etc. will pay them back.

• The caller will discuss extreme payment options, like giving the caller your own personal credit card, leaving the property to withdraw money from an ATM, or even setting up a bitcoin account.

• The caller will keep the GSR on the line for extended periods of time, and threatening them not to answer other calls, not to call anyone to verify the validity of the call, and in some cases, warning the GSR to not even help guests who physically come into the lobby.

THESE ARE ALL LIES. No one from Red Roof, RRI West or Westmont will ever call and threaten a GSR or anyone for that matter in exchange for money. No one with the organization will discuss a GSR using their own money to pay anyone.

If you encounter a situation like this, or similar, you should hang up and contact your supervisor immediately. We want all employees to feel safe at work and want to reassure you that through education, communication, and diligence, we will send a message to these scammers that RRI West properties are not a place for them. If you have any questions or concerns – please feel free to speak with your supervisor, any member of RRI West Leadership or Human Resources.

Please see the attached flyer for further information. GMs – please post for all employees. We will be setting up a document acknowledgement through the UKG system this month for all current employees (and all new hires going forward) to acknowledge receipt of this information.

Phone Scam Prevention Flyer RRI West.pdf

Download PDF • 107KB

HR / Payroll / Benefits Reminder

Timeliness of Hiring

Please make sure you are “officially hiring” your new hires in a timely fashion in UKG (“officially hiring” = Employee ID# assigned). Recently we’ve seen an increase in the number of new hires who weren’t in UKG until after the end of the pay period in which they started. This creates unnecessary rework and significant delays in the processing of payroll.

If you experience issues getting your new hires through the Recruiting, Onboarding and Process Hire steps in UKG, please reach out to your HR department for assistance.

Benefits - EAP

The landscape of our current environment may look unfamiliar considering today’s political, social and economic climate. That unfamiliarity may lead to feelings of anxiety or feeling overwhelmed and that’s completely natural. Your mental health is extremely important to us and we are always here to help. We have an Employee Assistant Program – FREE to all employees at RRI West. Simply call 888-319-7819 or visit: https://metlifeeap.lifeworks.com with the user ID metlifeeap and password eap.