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Rising Together –
Leadership in Every Stay



Integrity | Accountability | Empathy | Passion

  • Maintenance & Construction
  • Jun 8, 2021

Your Elevator Contractor recommends that you take appropriate action prior to a hurricane to protect your elevator equipment investment. Preventing hurricane damage also can help you avoid extended elevator shutdowns.


Elevator Maintenance contracts DO NOT cover hurricane damage to elevator systems. Examine your insurance coverage. Some insurance policies also may not fully cover all hurricane damage.


Storm damage to equipment in an elevator machine room is often caused by water blowing in around ill-fitting win- dows, louvers and doors. Hotel/Engineering Managers should first inspect the elevator machine room’s ventilation openings, windows and doors for possible rain leakage opportunities. It is better to be safe than sorry if there is any possible opportunity for penetration. This also applies to your electrical room where elevator main line disconnects may be installed in lieu of elevator machine room.

  • Weather stripping around doors should be checked, and replaced or repaired if necessary.

  • An elevator machine room with louvers can be protected from blowing rain by fastening a sheet of plywood to the inside of the ventilation opening. After the storm, this shield should be removed to provide adequate machine-room ventilation. Also as added protection, installing metal splash guards around ventilation should be considered.

  • Elevator machine-room windows can be blown out by strong winds. Fastening sheets of heavy plywood over windows can prevent water damage.

Water also can flood into the hoistway, causing damage to wiring and other operating equipment. To help prevent this scenario

  • Close all vents and openings at the top of the hoistway to prevent water from entering the elevator shaft

All elevator contractors recommends suspending elevator operation during a hurricane even if your building has an emergency generator. This precaution can avoid trapping elevator passengers in the event of a power failure or elevator shutdown. Storm- damaged roads may delay service mechanics attempting to respond to an elevator emergency.

  • Enclosed Building Elevators - Park all elevators near the center of the hoistway. This will help keep the elevator cars, traveling cables and counterweights from being damaged by water entering the elevator pit.

  • Elevators/Entrances Exposed to Outdoors: Position elevators to park one floor below the very top floor floor.

  • Shut down your elevator system at the mainline disconnect in the machine room/or wherever your disconnect may be located. Verify that your elevators are fully off by returning to the lobby level of your elevators and making sure elevator push buttons do not call the elevator.

After the Storm Passes And Given The All Clear To Move About The Hotel:


Check elevator machine room for water damage, be cautious when opening the door and do a visual inspection. DO NOT TURN ON THE MAINLINE DISCONNECT. Although your elevator equipment may have no apparent water damage, be cautious. Unseen structural damage can cause an emergency shutdown if you operate the elevator system before a qualified mechanic inspects it.

  • Regardless of apparent water damage, DO NOT HESITATE to call your elevator contractor. But even if you can’t phone, your service mechanics will be in touch with you to restore elevator service and make needed repairs as soon as possible.

  • Maintenance & Construction
  • May 11, 2021

The M&C team has officially rolled out a new feature in RiskManager Pro to help manage Capital and Inn Level work order requests. This feature can be found under the “Other” tab  “Work Order Requests”.


This is where you will submit approval requests for almost all purchases or maintenance requests. This does NOT include those made through Guest Supply, HD Supply, AHR, or Amazon (these vendors already have approval processes in place on their own websites, so you do not need to submit these orders in RM Pro). Examples of items you need to submit through RM Pro are: TVs, PTACs, ACs, locks, furniture, equipment, and any work that requires contractor labor.


The goal of this system is to help eliminate excessive email communication for everyone and provide a central location for both the Operations and M&C teams to manage their requests. Please watch the below training video for more details on how to use this feature:

If you have any questions or concerns, please reach out to Jordan Tawney or anyone on the M&C team.

  • Maintenance & Construction
  • May 11, 2021

OPERATIONS AND INTERNAL CONTROL MANUAL


The following organizations should be contacted to for support issues related to their specific areas. Please note that when contacting these vendors, you need to provide as much information as you can so that they/we can resolve your issue as quickly as possible. Please know your new property number to provide for assistance with exception of RediStay issues.


Telephones / Admin Internet

If you are having difficulties with your telephones or if your office internet is down on ALL computers please reach out to Global Network Services (GNS)

**NOT FOR GUEST WIFI**

  • Please Email GNS Support @ RRIsupport@globalnetworkservices.net.

  • Main Support Number: 407-352-1161

  • Regular Business Hours: M-F, 8:30am – 6pm EST

  • Afterhours Support: 407-352-1161, Option 1 or Email GNS Support @ RRIsupport@globalnetworkservices.net. Our afterhours assistance is available until 11pm EST M-F, and 8am-11pm EST Sa-Su and holidays. Please note that the afterhours desk is only used for emergencies i.e. down hard situations. After form submission, you can feel free to call our main support number to check on status.


Guest Wireless – ITG

Guest WIFI Support 855-352-7618 number on the in room printed material stays the same. Hotel Staff should contact WIFI Support provider for issues.


General PC issues or Escalation

If you are experiencing issues with a computer (i.e. Mouse, Keyboard, Browser, specific sites, spyware/virus), RRIWest.com Account issues, or if you have an issue and you don’t know who to call, reach out to us at Westmont IT Support.


Redistay Operational Issues

Redistay support remains ready as always to assist with Redistay application issues.

Redistay Support Line: 855-435-7774

Redistay Support Email address: helpdesk@redroof.com

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