- Training
- May 10, 2021
De-escalation is aimed at calmly communicating with an agitated guest in order to understand, manage and resolve their concerns. Ultimately, these actions should help reduce the guest’s agitation and potential for future aggression or violence. We have developed a 4-part series of trainings to aid you and your employees in the de-escalation of aggressive behavior in certain guest situations.
Please use the links below to register for the dates and times that work best for you. NOTE: You must register in order to receive the meeting link log in information.
TRAINING DATES and REGISTRATION LINKS:
De-Escalation Series: Part One, Self-Awareness - In our part one of the De-Escalation series learn to understand what your anger trigger points are and how understanding these triggers you can adapt to your surroundings to resolve conflict.
· De-Escalation Part One: Self Awareness – May 18th @ 11:00am EST REGISTER HERE
De-Escalation Series: Part Two, Prevention - In part two of our De-Escalation series, we will take a look at workplace safety and prevention. First, we need to understand what workplace violence is and what are the signs and what is effective risk management and then what are some strategies to reduce the risk of workplace violence.
· De-Escalation Part Two: Prevention – May 13th @ 2:00pm EST REGISTER HERE
· De-Escalation Part Two: Prevention - May 20th @ 3:30pm EST REGISTER HERE
De-Escalation Series: Part Three, De-Escalation Techniques - In part three of the De-Escalation series you will learn how to understand escalation and de-escalation and how they affect the actions you take to effectively de-escalate a potential guest conflict.
· De-Escalation Part Three: De-Escalation Techniques – May 19th @ 2:00pm EST REGISTER HERE
· De-Escalation Part Three: De-Escalation Techniques – May 25th @ 2:00pm EST REGISTER HERE
De-Escalation Series: Part Four, Self-Recovery - In part four of our De-Escalation series, you will learn what self-recovery is, support available to you when dealing with the aftermath of volatile situations and recognizing the effects of trauma.
· De-Escalation Part Four: Self Recovery – May 20th @ 1:30pm EST REGISTER HERE
· De-Escalation Part Four: Self Recovery - May 27th @ 2:30 pm EST REGISTER HERE
Registration Instructions:
