Please remember when a PTAC or AC fails, DO NOT REMOVE THE UNIT UNTIL THE REPLACEMENT ARRIVES.
This will avoid an empty sleeve which will let in insects and unwanted critters along with all the air from the outside which could cause mold or freezing conditions in the wintertime.
In the last month, we have shared with you training on RediStay Non-Guaranteed Reservation (GTD). We have updated the Booking.com guide and created a guide for searching for BAD credit cards and cancelling reservations in Expedia Partner Central for you and your team.
As a friendly reminder, it’s important that your hotel is always looking at tomorrow’s arrivals as well as today’s arrivals for any Non GTD or BAD reservations to ensure we are selling all available rooms every night. Don’t forget when you cancel an OTA reservation in RediStay for an invalid credit card or BAD credit card, you MUST log into extranet portals such as Booking.com or Expedia Partner Central and cancel the reservation there to ensure we are not billed commission fees for cancelled reservation. You must also notate in both RediStay and Extranet Portals (Booking.com, Expedia, Agoda etc.) the reason you cancelled the reservation. This is an extremely important step, AGAIN this must be done in RediStay and Extranet Portals. Ensure your staff know and understand your hotel’s cancellation policies and OTA cancellation policies and that you are following cancellation policies prior to cancelling reservations in RediStay or Extranet Portals.
Please download from the links below the RediStay Non GTD Reservation Job Aid, Booking.com & Expedia Partner Central Training Guides and post at the front desk for your team. Save a copy on your front desk PC for quick reference. The job aid provides front desk step by step instructions how to search and identify Non GTD reservations in RediStay, provide instructions for researching Non GTD reservations and how to identify booking source. The RediStay job aid includes step by step instruction how to mark a reservation invalid in Booking.com and Expedia extranet portals when you have an invalid credit card or are missing CVC.
Non-Guaranteed Reservation Job Aid – click here
Booking.com Guide – click here
Expedia Partner Central Guide - click here
If you have any questions, please reach out to your Training Team at Training@whgextstay.com.
Ross Ashley - Payroll Manager - 5/9
Edgar Belmonte - GM, West Palm Beach - 5/13
Connie Saber - GM Phoenix Airport - 5/14
Tea Anderson - AGM, BWI Airport - 5/22
Vanessa Penaherrera - GM, Boston Logan - 5/20
Armando Chapa - Regional Facilities Manager - 5/23
Jeff Peterson - GM, Washington PA - 5/26
Jon Baaske - Procurement - 5/26
Connie Saber - GM, Phoenix Airport - 5/3 - 1 YR
Ross Ashley - Payroll Manager - 5/6 - 9 YRS
Kelli Combs - GM, Louisville - 5/22 - 23 YRS
Mitch Lutton - GM, Pittsburgh - 5/27 - 25 YRS!
Lynette Savidge - ADOS - 5/28 - 10 YRS