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Rising Together –
Leadership in Every Stay



Integrity | Accountability | Empathy | Passion

“Featured” Summer Training Content

  • Training
  • Jun 29, 2022

Summer is one of the most beautiful seasons of the year. The air holds a vibrancy that winter seems to lack; the sky appears bluer, and the future feels more promising. From golden sunshine to beautiful flowers, summer can warm even the coldest heart. To kick off and welcome the start of summer your Training Team hosted three game changing webinars for RRI West operations and will be featured content in WEST Edge.


Booking.com Uncollected Revenue – Maximizing Revenue Opportunities

As hotel operators maximizing your hotel’s revenue opportunities is a key generator in the

success of your hotel. Training hosted the Booking.com Uncollected Revenue webinar to assist you in gaining operational efficiencies by preventing you from missing out on revenue your hotel was due from Booking.com Virtual Cards. To learn more, use the below links to access information in WEST Edge.


Booking.com guide: CLICK HERE

PowerPoint: CLICK HERE




Expedia introduces “search and sort factors”. These factors listen to more signals that indicate a greater likelihood of guests’ great experiences and repeat stays and will have greater impact in your sort. Search and sort factors determine where properties appear in search's, with an emphasis on properties that provide a great guest experience. Expedia will consider your offer strength, or how well your property competes in the marketplace based on rates, availability, and content completeness. To learn more, follow the link Search and Sort CLICK HERE


Late Checkout Fees


A late check-out fee is a surcharge added to a guest’s nightly rate to cover the cost of a guest staying past the check-out time in your hotel, which may potentially incur extra cleaning charges and of course the inconvenience. A late charge is a transaction requiring posting to a guest folio that does not reach the front office until the guest has checked out and left the hotel. In the effort to cut back on guest checking out late and housekeepers MPR, RRI West has implemented a NEW Late Checkout Fee for ALL properties. To learn more click on the below Late Checkout Fees tools.


RR West Late Checkout Fees Recorded Webinar - BizLibrary LMS - Home

RR West Night Before Departure Call - BizLibrary LMS - Home

RR West Late Checkout Fees PPT - BizLibrary LMS - Home

RR West Late Checkout Fees Job Aid - BizLibrary LMS - Home

RR West Night Before Departure Call Log - BizLibrary LMS - Home



Stay tuned for more riveting summer training fun. Coming to a computer near you soon:

  • Time Management

  • Accountability

  • Sensitivity & Compassion

  • Empowerment



Procurement Update

  • Maintenance & Construction
  • Jun 29, 2022

Capex Invoice Processing – If you receive an invoice for capital work or capital items, please forward to the appropriate person so that it can be coded as capital and prevent it hitting your P&L.

  • Capital work, PTACs, ACs, Ice Machines – Armando Chapa or Paul Reynolds

  • TVs, furniture, Microfridges, Mattress sets and encasements, renovation FF&E items, etc. – Jon Baaske

Updated Vendor List attached which includes our newest Avendra Supplier, Best Buy Business. TVs will now be purchased through this supplier via email.


Receiving Orders - Please see the revised “Receiving Orders” attachment and be sure to discuss with any GSRs who might be signing for deliveries


Contractor Conduct – Having work done at your inn? Please see the “Contractor Conduct” attachment.


Lint Removal Policy - Please see attached important Lint Removal Policy and share with your maintenance and laundry GSRs


New Tip Envelope! – Attached – GMAC’s new tip envelope


AC Screen Cleaning – Attached – updated Scope of Work to include cleaning of the AC screen at the exterior of the cabinet


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