Birthdays & Anniversaries

May Birthdays!  

WISHING THESE AMAZING PEOPLE A GREAT DAY!! 

Bernard Milligan	May 10
Edgar Belmonte	May 13
Connie Saber	May 14
Roberto Canales (Houston IT)	May 16
Vanessa Penaherrera	May 20
Armando Chapa	May 23
Jon Baaske	May 26
Delwin Gore	May 26

May Workiversaries!   

WE ARE SO GLAD YOU’RE CAREER JOURNEY BROUGHT YOU TO RRI WEST!

Olamide Oluwagbemile	May 1	1 YEAR
Michael Smith	May 2	2 YEARS
John Chapman	May 8	1 YEAR
Angelica Paradise	May 11	11 YEARS
Nate Hugh	May 26	2 YEARS
Mitch Lutton	May 27	27 YEARS
Lynette Savidge	May 28	12 YEARS
Terry Stone	May 30	1 YEAR
Sandy Antunez	May 30	6 YEARS

Sales Update

Enhancing Revenue Collection: Professional Strategies for Hospitality Teams

In the dynamic landscape of hospitality, adept revenue collection practices are paramount for ensuring operational efficiency and financial sustainability. From deposits to additional amenities, every interaction presents an opportunity to optimize revenue streams while maintaining positive guest experiences. Here, we outline a comprehensive set of professional strategies aimed at streamlining revenue collection processes and fostering guest satisfaction.

Prioritize Deposit Collection: Initiating the revenue collection process with deposits sets a solid foundation for subsequent transactions. By securing deposits early, hospitality teams can streamline the collection of additional revenue throughout the guest's stay. This proactive approach not only facilitates financial transactions but also sets a tone of commitment to service excellence.

Empower Staff through Training: Beyond procedural knowledge, staff training should emphasize the importance of positive communication and engagement. Encouraging team members to view additional amenities, such as early or late checkouts, as valuable services rather than penalties foster a guest-centric mindset. Effective verbiage and a positive approach can significantly enhance the success of revenue collection efforts, particularly when interacting directly with guests.

Prioritize Consistency: Consistency is key to maintaining trust and credibility in revenue collection practices. Establishing clear procedures, such as printing due-out reports promptly and adhering to designated checkout times, minimizes discrepancies and ensures fairness for all guests. Avoiding subjective justifications for exceptions and maintaining uniformity in policy enforcement bolsters the integrity of revenue collection processes.

Implement Double Verification for Additional Charges: To mitigate disputes and ensure accuracy in billing, implementing a double verification process for additional charges is essential. Collaborating with another team member to confirm charges and documenting this verification in guest accounts adds an extra layer of accountability. Offering guests the opportunity to settle charges in person further reduces the risk of chargebacks and enhances revenue security.

Optimize Safe Fee Collection: Safeguarding revenue streams through safe fee collection requires meticulous attention to detail and proactive maintenance. Regular checks of safe functionality, particularly battery replacements, prevent operational disruptions and uphold guest satisfaction. Implementing a policy of charging safe fees to all guests except direct bill accounts, with flexibility for reversals upon guest request at checkout, ensures consistency and transparency in fee management.

By incorporating these professional strategies into daily operations, hospitality teams can effectively optimize revenue collection processes while prioritizing guest satisfaction. Emphasizing proactive communication, consistency, and attention to detail cultivates a culture of excellence and financial resilience in the dynamic hospitality industry.

Resources

• Late Checkout Fee Job Aid - BizLibrary LMS - Home

• RR West Late Checkout Fees PPT - BizLibrary LMS - Home

• RR West Late Checkout Fees Webinar - BizLibrary LMS - Home

• RR WEST - RediStay Early Check In Fee Job Aid and FAQ - BizLibrary LMS - Home