Redroof.com & Experience Page

The best way to provide our guests with the most up to date information about our hotels and what’s in the area is through Redroof.com and our Experience Page.   We want that information to be accurate.  Your help is needed.  We are asking you to review your hotel on Redroof.com and your Experience Page.  Send any changes or confirmation that you have reviewed, and no changes are needed, to your RDSM by March 29th.  

What to look for:

• Is the information correct? 

  • Check-in / Check-out times

  • Amenities

  • Terms and Conditions- check-in age, credit card requirements, pet policy, safe fee correct, early check-in fee / late check-out fees

• Pictures correct, all the links work

• Restaurants – any that need to be removed/ any that need to be added

• What about airport locations, is the correct airport listed for your location

• Colleges & Universities, are there any close by that are not listed

• Events, are they current.

• Any outdated information

• Your key sponsor, are they mentioned? 

Your Sales Team reviews Redroof.com and Experience Pages in June and December.  It’s great for you at the property to review as you know when restaurants, attractions, or events change.  The Sales Team is asking that you review these sites in March and September.  

Quarterly Sales Leads

If you haven’t heard the quarterly sales leads requirements now allow those that send more then the minimum of 5 leads per quarter, for the additional leads to go toward the next quarter.  Don’t hang on to those sales leads if you have reached your goal of 5 leads; send them over to your RDSM.  For those that are still working on their 5 qualified sales leads for 1stquarter,  you have about 2 more weeks to get them in.  

A reminder, a qualified lead is a prospective customer that you have already spoken to and is ready to talk with your RDSM about setting a Volume Plan Plus (VP+) account.  VP+ accounts are generally set up for companies with lodging needs for multiple people.  When sending over your sales lead be sure you have the company name, contact person, contact’s phone number and the contacts email address and any other information that may be helpful. 

INTERNAL PROMOTION ANNOUNCEMENT!

We want to congratulate Meighan Ruffino, our newest member of the RRI West Management Team!  Meighan was internally promoted this past January to officially take on the AGM role in St. Louis.  Meighan joined RRI West in January 2023 as a front desk GSR, and quickly impressed not only her GM, Ebony, but also RRI West leadership in her customer service skills, passion to learn and ability to always have a positive attitude.  Those traits, along with her growing hospitality skills, allowed us to move Meighan in the fall of 2023 to a Front Office Supervisor position.  From there, Meighan to hone her management abilities, assist Ebony in strengthening the front desk team.  By the end of 2023, we knew we had made the right decision in investing in Meighan and her development and officially promoted her to the AGM.  Meighan completed her training in Framingham, MA (a HUGE thank you to Holly!) who had this to say about Meighan: "she is prepared, asks great questions, and takes the lead in daily, weekly and monthly tasks".  Meighan's next goal?  Turning her own development into training and retaining the awesome St. Louis team!   CONGRATS MEIGHAN!