Revenue Management Update

As the summer travel season is quickly approaching, we would like to thank everyone for supporting their Revenue Mangers. With the additional support we are receiving from each of you, the aggregated RevPAR for RRI West is outperforming the Comp Set and the gap has widened over the last month. The Comp set has outperformed us in RevPAR Index Growth year to date, but we have started closing that gap. When we close that gap we will be taking RevPAR from our comp sets. As we move into our summer season, we need to work hard to outgrow the Comp Set’s RevPAR Index. As we all prepare for the season, I would like to share a few important items with you:

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• AARP Transient rate plan is a required Brand Standard. The AARP agreement requires a 10% discount and a 5% commission on all AARP Reservations.

  • Please DO NOT use AARP as a fade rate unless the guest asks for AARP, and you verify their AARP Membership

  • Should they not have a valid AARP Membership please use the NOW/SRS Code

    • Work with your revenue manager to set up the correct strategy

• Effective May 15 all Red Hot Deals must require at least a 2 night minimum length of stay

• Advanced Purchase rates can now be loaded with seasonal requirements

• RevPAR is the key metric that should be focused on increasing. Please work with your revenue manager to ensure you have the optimal mix of ADR and Occupancy to maximize RevPAR

• Utilize OTA Insights to quickly review your price position and follow up with your revenue manager if you have questions about pricing

  • Please use Live Refreshes if you made changes in your strategy to see the impact in the comp set and contact your revenue manager to let them know what was changed

• Please utilize additional rate shopping methods such as

  • Google 2-2-2

  • Rev+ in Expedia Partner Central

  • Please send Parity Issue to onlineconnectivity@redroof.com

• Utilize your HOT/BASE/DY1/DY2 Tiers to manage closes rather than hard closing through CRS

• Consider downloading the following apps

  • Redi Stay Mobile

    • https://apps.apple.com/us/app/redistaymobile/id839011964

    • https://play.google.com/store/apps/details?id=com.redistay.redistaymobile&hl=en_US&gl=US

  • EPC-Expedia Mobile Extranet

    • https://apps.apple.com/us/app/expedia-group-partner-central/id987675995

    • https://play.google.com/store/apps/details?id=com.expediapartnercentral&hl=en_US&gl=US

  • YCS-Agoda Priceline Mobile Extranet

    • https://apps.apple.com/us/app/agoda-ycs-for-hotels-only/id1334645772

    • https://play.google.com/store/apps/details?id=com.agoda.companionapp&hl=en_US&gl=US

  • Red Roof Mobile App

    • https://apps.apple.com/us/app/red-roof/id1507855216

    • https://play.google.com/store/apps/details?id=com.redroof.mobile&hl=en_US&gl=US

  • Having access to these apps will help you monitor rates and maximize RevPAR when you are away from the property

Again we thank you for your participation in the REDvenue Optimization Program. Please work with your revenue manger to continue to maximize your revenue strategies.

Procurement Update

Office Depot changed their name and is now ODP Business Solutions. There’s nothing you need to do other just know that incoming emails will say ODP instead of Office Depot.

Room Supplies – Both HD Supply and Guest Supply are approved Avendra suppliers. If you order through HD Supply and see that an item is out of stock with an eta out a few weeks, HD Supply will pull your items from another Distribution Center to get your items to you sooner. You can call the dedicated HD Supply Avendra Line at 833-AVENDRA for assistance too. AVM is an approved vendor, but AVM is not associated with Avendra. You are set up for billing, so you can order from AVM if HD Supply and Guest Supply items are out of stock. Be sure to reference the Supplier List for GMs that is update regularly, with a current update in this issue of the West Gazette.

PTACs and ACs – Are you ready for summer? A best practice is to verify each cooling unit is in working order and filters are cleaned at least weekly. We expect the delivery lead times to increase so please plan accordingly.

Receiving Orders – Every order must be inspected upon delivery before signing a delivery ticket. Any visible damage to the box or contents should be noted.

Damaged or wrong item received should be reported to the vendor immediately by emailing the following (please copy your RFPM and Jon Baaske)

• Picture of Unit showing the damage

• Picture of Unit showing the serial number

• Picture of Box showing any damage

• Picture of Box showing printed serial number

Once the vendor receives this information (within 5 days of delivery), a replacement will be processed. The most ordered items being received with damage are Lamp shades, Mirrors, TVs, Microfridge units, PTACs, ACs, toilets

To avoid damage to TV screens during unpacking, the graphic below should be reviewed by all personnel responsible for unpacking TVs. See Full Memo Below.

Receiving Orders.pdf

Download PDF • 174KB

Vendor List for GMs.xlsx

Download XLSX • 35KB

A/C Empty Sleeve Notice

Please remember when a PTAC or AC fails, DO NOT REMOVE THE UNIT UNTIL THE REPLACEMENT ARRIVES.

This will avoid an empty sleeve which will let in insects and unwanted critters along with all the air from the outside which could cause mold or freezing conditions in the wintertime.