Are You Ready for the Calls

Warmer months are here, and construction is really gearing up in certain parts of the country.

What does this mean to us? A lot of phone inquiries – and hopefully business - will be coming our way!

Majority of the time, when a project is planned, a Project Manager or member of a crew, will start calling hotels and looking for the best rate. WE NEED TO BE PREPARED!

• Make sure your GSRs know your weekly rate, or best rate you want them to have for crews.

• If you prefer, they do not quote a rate, please make sure they are getting call back info for the customer and telling them they will have someone get back to them ASAP with best crew rates.

• Make sure they know how to identify these callers with “What brings you to the area”?

• Buzz words the caller may give mentioning “project”, “big job”, “several people”, “long term”, “cheapest” etc. (You don’t want them quoting weekly or low rates to just anyone)

• Have your GSR quote the best they can, if possible, and get their details to pass along to you/ADOS to secure. (Note: We want the GSR/GM to quote what they can so the caller has an idea of our rate and possibly book on the spot – your ADOS can take it from there in respect to securing VP, getting info to others, prospecting for other jobs, etc.).

• Be mindful that if the caller is just told “I will have someone call you back” we may lose them.

• They are shopping rates and want to book quick and know you want their business!

• Why give info to the ADOS? Your ADOS will call and be able to secure business for not only the customer who called, but will also explore other contacts who may be working on the project, any billing needs, other Project Managers for other jobs in the area or near another RRI West, making sure the hotels information is in the hands of other crew members who may have booked or about to book elsewhere, researching sub-contractors to the project for their potential room needs, get a flyer or info to the PM or their corporate office to share, etc.

Construction is HUGE business for us, and we want to secure all this potential base business as these projects get underway.

We appreciate the GSR and GM support – you are the first contact being made to these people calling us and your help is invaluable! Thank you!!!

NEW P&G Products & OSHA Compliance

As you begin to receive the new P&G product it is also important to remember to make sure we are OSHA compliant. P&G will provide you with SDS (Safety Data Sheets) on all new chemicals/products. Anytime new chemicals or products are being introduced and used on the property there must be an SDS for those products. We must train our staff on these new products, explain what the hazards are, how to properly use and how to handle chemicals as well as any Personal Protective Equipment (PPE) items required when handling product.

This is not a new process and again should have always been in place. Therefore, anytime new product is introduced a training log listing product must be completed with employee signature and what exposure risk had been reviewed.

You may be more familiar with the below log which employees are expected to sign. So, whether the new product is added on the log below or on the ones that P&G attached is fine, as long as training takes place, we have the SDS sheets, the training is signed off on.

OSHA Hazard Communication Log

For Front Desk/Housekeeping/Laundry click here.

For Maintenance click here.

What should I do with the old Ecolab logs?

Any training that relates to any OSHA data must be maintained for 5 years to show historical training. Ecolab logs must be maintained for this minimum. As long as all Ecolab product is removed from the hotel and no straggler product is stored anywhere then you may remove the SDS sheets on file for those chemicals.

The important factor to remember is that no product may be on property - even in a storage room - without having an SDS sheet on file for staff to reference the product. Take the time to review your SDS binder and make sure all are up to date, provide training and keep a log.

For additional information and training on P&G products, you may visit their site by clicking here.

Any questions, please email the Training@whgextstay.com.

Work Order Process in RM PRO

Below are two documents for reminders on how the work order process works in RM Pro. If you find yourself struggling to remember the process I would recommend printing these off and keeping them somewhere that you can easily reference. Below is a link to the training video that covers everything as well.

https://bizl.bizlibrary.com/Relay/?RelayState=https://lms.bizlibrary.com/learner/library/content/f7118afd-8bf2-43d9-9e60-fd3290f91749

Reminders for RM Pro Work Orders.docx

Download DOCX • 283KB

RM Pro Capital Approval Process 6.7.21.docx

Download DOCX • 59KB