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Birds

The
West Gazette


Integrity | Accountability | Empathy | Passion

  • People & Culture

A friendly reminder from our IT department regarding data information, per the RRI West employee handbook.  Please see below and remind your staff of the importance of protecting information on company computers, as well as being mindful of accessing information (including websites) on company computers.


Per the Employee Handbook:


Right to Access and Inspect Computer Information / Waiver of PrivacyAll information created, stored, sent, or received using any Company computer, email and/or Internet system is the property of the Company. The Company reserves the right to and may, without advance notice and at any time, a\ccess, monitor and disclose for any purpose all information on the computer systems. Therefore, Users waive and do not have an expectation or a right to privacy regarding such information. Even if Users use passwords to access any type of information, the confidentiality of any information or message cannot be assured. The use of passwords or other security measures does not in any way reduce the Company’s right to access materials on its systems nor does it create any privacy rights for the Users in the messages and files on any system. All passwords created by a User must be revealed to the Company upon request. The Company reserves the right to view, modify and/or delete any software, information, messages, or attachments at its discretion, regardless of whether such information meets the qualifications outlined in this policy, or whether the information adversely impacts the proper and efficient operation of the system.


Email, Internet, and Transmitted DataCommunications and data transmitted via any Company computer, email or Internet access systems are the property of the Company. Only the intended recipient should access any such data. Although the Company computer, email and Internet access is intended for business use, incidental personal use is permitted. However, any use, whether business or personal, is subject to all aspects of this policy. Users are personally responsible for and strictly prohibited from using or permitting others from using Company computer, email, and Internet resources in an inappropriate manner, including, but not limited to:


  • Using the resources in a way that may be disruptive, offensive to others, harmful to morale or in any way violates Company policies including non-discrimination, sexual harassment, conflict of interest, and code of ethics policies. (this may include both written emails, accessed websites and other forms of media).

  • Messages which are considered offensive include those which contain comments that offensivelyaddress someone’s age, race, color, sex, gender identity or expression, marital status, sexualorientation, religious or political beliefs, national origin, or disability.

  • Distributing or storing chain letters, jokes, solicitations, offers to buy or sell goods, invitations to join or participate in non-company organizations or events, or other non-business material.

  • Emailing of any customer credit card data is strictly prohibited unless the credit card data is encrypted, or password protected.

  • People & Culture

INTERNAL PROMOTIONS ANNOUNCEMENT!!  Q2 has been a busy P&C quarter for recruiting our top talent!

 

Congratulations to Mocha Black for her spring 2024 promotion as the GM in Utica, NY!  Mocha has been with us, in Utica, for almost 15 years, secretly helping run the property as our "Resident Night Owl" in a Full-Time Auditor position.  When the GM position became available, she was the first to raise her hand and want to take a chance at proving her skills!  When she's not overseeing the property on the night shift, or catching up on her zzzzz's, Mocha was also building her customer service and data entry skills with a second job at Tractor Supply.    She instinctively knew the needs of the GM position and what time, effort and resources it would require, and the RRI West team excitedly benefited from her accepting our offer and bidding farewell to her retail family.  We are so thrilled and lucky that Mocha has chosen RRI West to be her new, full time focus and continue her hospitality journey.  We know great things are coming to the Utica location under Mocha's new leadership!

 

Congratulations also goes out to Haley Kaiser at Columbus Downtown.  Haley has been our front desk expert on Gina's team since 2008 and has recently been given additional responsibilities in our Sales Department.  While the downtown property has historically had a specific property-based DOS, we knew that with Haley's knowledge of the property, the team and the Columbus area... she was a perfect fit to begin to pick up some additional responsibilities with the sales team.  She will get great guidance from Lynette Savidge and the rest of the RDSM team... and will now be splitting her time between the desk and honing her sales skills for the Columbus market.  We are so excited to see Haley grow in this new way! 

 

And finally, a new promote just this week… so Congratulations goes out to Sarah Loredo in San Antonio who will be moving up from Front Desk to the Assistant General Manager.  Sarah has been at this property since November of 2022… but has been a loyal Red Roofer, previously working at two other Red Roofs in the area… but ended up staying with the San Antonion downtown team!  Sarah goes above and beyond in customer service while staying within the company standards.  She has been the lead front desk person since her arrival… but has shown that it takes a team to make the property successful by helping covers housekeeping two days a week.  She is detail oriented and always the first one to pick up any shifts needed.  Sarah enjoys her job, and it shines through in her presence.  Moving into the AGM role will allow Sarah to master her managerial skills while creating a true team focused culture, alongside her GM, Samantha!

While January is normally National Human Trafficking month, the summer months bring an increase in guests staying at our properties. As part of our ongoing commitment to the safety and well-being of our community, we want to remind everyone about the importance of human trafficking awareness. It is a grave violation of human rights and as members of the hotel industry, it is especially crucial that we stay informed and vigilant. RRI West Management partners with and follows training guidelines as established by Red Roof and ecpat.org.


Quick Reminder of what Human Trafficking is…


Human trafficking involves the use of force, fraud, or coercion to exploit people for labor or commercial sex. It is a crime that can affect individuals of any age, gender, or nationality.


How Can You Help?


  1. Know The Signs: Educate yourself about the signs human trafficking so you are able to recognize it! Traffickers often take advantage of the privacy accessible through the hospitality industry.

  • Front Desk GSRs – Look for…

  • Individuals may be constantly monitored, rarely allowed to interact with staff or others

  • Individuals have little to no control over possession of money or ID

  • Individuals dress inappropriately for their age or have lower quality clothing compared to others in their party

  • Houskeeping & Maintenance GSRs – Look for…

  • Requests additional housekeeping services but denies hotel staff entry to room

  • Presence of multiple computers, cell phones, credit card swipers, etc

  • Extended stay with few or no personal possessions

  1. Report Suspicious Activity: If you suspect someone is a victim of human trafficking, report it immediately to your manager!!! If you see something – SAY SOMETHING!

 

***REMINDER*** NEW HIRES MUST COMPLETE THE ECPAT HUMAN TRAFFICKING TRAINING AS PART OF THEIR NEW HIRE ONBOARDING TRAINING

 

The Training Department sends out monthly reports on the status of your employee trainings. The last one sent out was from Cathy Wingler on Monday, July 1st.  If you need it resent to you, please reach out to Cathy or Michelle Ward. It is IMPERATIVE that all employees have completed the required new hire training.

 

RRI West Management partners with and follows training guidelines as established by Red Roof and ecpat.org. By working together, we can help prevent human trafficking and support those who have been affected by it.

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