FEBRUARY: LEAD WITH HEART!

February always brings a lot of heart. From Valentine’s Day and Heart Health Month to the simple reminder to slow down and care—for ourselves and for others—this time of year naturally centers on what truly matters.

It’s also the perfect moment to begin Leading with Heart.

Leading with heart means showing up with purpose, curiosity, and accountability. It means caring about outcomes and how we get there. It’s being intentional in our decisions, open to new ideas, and committed to continuous improvement—all while keeping our guests and one another at the center of everything we do.

And none of that happens without the heart of our organization… our people…YOU!

When we create an environment where hearts thrive, guests and employees feel the difference—and success follows. Here are a few ways to keep a healthy organizational “heart”:

• Check Your Pulse – Reflect on the past and use those lessons to fuel smarter, stronger decisions.

• Open Your Arteries – Stay curious. Ask better questions and keep ideas flowing so innovation and collaboration aren’t blocked.

• Listen to Your Heartbeat – Stay connected to what matters most: your guests and the people you work alongside every day. Communicate. Communicate. Communicate.

• Keep a Healthy Rhythm – Every role, every interaction, every day matters. Use data, deadlines, and routines to drive consistency and success.

February reminds us to keep our hearts healthy. Thank you for the energy, commitment, and heart you bring to this organization. You are not just part of our success—you are the reason for it. Let’s keep moving forward together and make the most of what this year has to offer.