Honoring Women in Hospitality: A Tribute for Women’s Equality Day

August 26 marked Women’s Equality Day, commemorating the certification of the 19th Amendment in 1920, which granted American women the right to vote. It’s more than a historical milestone—it’s a celebration of courage, leadership, and progress.

In hospitality, women have long played a vital role—not just behind the front desk or in housekeeping, but in leadership, innovation, and mentorship. From keeping operations running smoothly to inspiring the next generation, the women on our teams shape the guest experience and workplace culture every day.

Let’s take a moment this month to recognize and celebrate the incredible women who make our hotels feel like home.

Women’s Equality Day reminds us that every voice matters. Let’s continue to uplift, support, and celebrate the women who lead with strength and heart—today and every day.

WHGU Featured Playlist: Fresh Picks Every Month Just for You!

Since July, WHG University has been rolling out something special—our Featured Playlist series—created with you in mind!

Each month, we hand-pick a collection of quick, helpful, and relevant trainings centered around a theme that supports your everyday work and long-term growth. September’s playlist celebrates Hospitality Appreciation Month with a focus on hospitality and customer service—perfect for refreshing your approach and inspiring your team.

This month’s picks won’t be around forever! Once the month ends, the playlist is swapped out for a new one. So, if you haven’t checked it out yet, now’s the perfect time to jump in.

We’re excited to keep bringing you something new each month—tailored to help you grow and shine in your role.

Investing in Growth Through WHG University

WHG University (Litmos) continues to play a vital role in team development across all properties. As hotel operations evolve, providing staff with timely, practical training is more important than ever. The platform offers self-paced learning that supports onboarding, operational consistency, and leadership development.

Several new eLearning courses have recently been added, including:

• RiskManager Pro: Incident Reporting Basics – Coming Soon

• Mastering Chargebacks: Prevention, Response & Recovery

• Peer to Boss: Transitioning into Leadership

• Understanding the AR Lifecycle: From Setup to Collection – Coming Soon

• I-9 Compliance for General Managers

These courses reflect current operational priorities and were developed with feedback from the field. They are designed to support both new hires and experienced team members looking to build their knowledge or grow into leadership roles.

Encouraging regular use of WHG University not only improves daily performance—it also contributes to long-term retention by investing in employee growth. General Managers are encouraged to identify key courses for their teams and promote a culture of learning through recognition and accountability.

Additional resources, including job aids and course guides, are available upon request. For support with course recommendations or team assignments, reach out to the Learning and Innovation team.

Course Spotlight: “Peer to Boss”

Leadership isn’t just for those in management roles—developing leadership skills can benefit any team member who wants to grow professionally. The Peer to Boss course is designed to help individuals build communication, time management, and team leadership skills. Whether preparing for future opportunities or simply becoming a stronger contributor on the team, this course is a great resource for employees eager to take initiative and learn more about what leadership involves.

GM Tip: Promote Learning with Recognition

Recognize team members who complete key WHG University courses by highlighting their efforts in morning huddles, on staff bulletin boards, or during one-on-one check-ins. A little recognition goes a long way in motivating continued learning and setting a positive example for the rest of the team.