HotelKey Job Aids

We've added new job aids for HotelKey on WEST Edge. If you haven't explored them yet, I encourage you to log in and visit the Featured Playlist to see what’s new. These resources are designed to help you succeed, so take advantage of them!

• HotelKey - Balancing Security Deposits - BizLibrary LMS - Home

• HotelKey - Posting & Refunding Security Deposit - BizLibrary LMS - Home

• HotelKey - Creating Housekeeping Assignments - BizLibrary LMS - Home

• HotelKey - How to Process Adjustments - BizLibrary LMS - Home

And many more...

Leading with Empathy: Enhancing Performance Through Mental HealthSupport

As general managers, you know that our employees' well-being is just as important as the

comfort of the guests we welcome every day. Mental health is a critical piece of this puzzle, yetit often doesn't get the attention it deserves. It deeply influences how engaged our staff are, how well they perform, and how satisfied our guests feel.

In this discussion, we’ll dive into how you can better support your teams by focusing on mental health. By enhancing our understanding and practices around this area, we can significantly improve both the well-being of our team members and the experiences of our guests.

Understanding Mental Health and Employee Engagement

Mental health touches on how we think, feel, and connect with others. In the fast-paced world of hotels, where every interaction with a guest matters, keeping a healthy mind is key to both your own success and that of your hotel. When your team is feeling good mentally, they’re more than just staff—they’re hosts creating memorable experiences for every guest.

Engaged employees really bring their heart into their work. They're not just doing the job; they're committed to making every guest's stay special. This enthusiasm doesn't just boost their performance—it also spreads positivity, making your hotel a more welcoming place for

everyone.

Recognizing Signs of Mental Health Issues

It’s important for managers like you to keep an eye out for signs that something might be off

with your team members. If you notice they’re calling out sick more often, not getting as much done, or acting differently, it could be a hint that they’re dealing with mental health issues.

The hospitality world has its unique pressures — from the long, sometimes unpredictable hours to the emotional weight of always being 'on' for guests, not to mention the physical side of the job. Spotting these pressures early can help you step in and provide the right support before things get too tough.

Resources for Support

At RRI West, we offer an Employee Assistance Program (EAP) through United Healthcare

(UHC), which provides free confidential counseling and support. Employees can find support and resources that can help them and their families. Visit liveandworkwell.com (code: LIFEBENSVS) OR CALL 866-302-4480 for support. Instructions for the EAP are below.

UHC - EAP Website Job Aid.pdf

Download PDF • 550KB

Additionally, a Featured Playlist has been created in WEST Edge for all departments with

educational videos offering support. Providing this information can empower employees to seek help independently. Instructions are below.

Featured Playlist in WEST Edge.pdf

Download PDF • 316KB

Strategies to Improve Workplace Performance

Setting up regular training on mental health isn’t just about ticking a box; it's about giving you and your team the know-how to spot and handle mental health concerns effectively. It’s

important everyone feels confident in this area.

Creating an environment where talking about mental health is just as normal as discussing last night’s game can make a huge difference. It helps break down the barriers and stigma,

encouraging your team to speak up and seek help without hesitation.

Regular wellness check-ins are more than a routine; they're a way to show you really care about your team’s well-being. These check-ins can strengthen the bonds within your team and build a genuinely supportive atmosphere at work.

Enhancing Guest Experience through Engaged Employees

When your team feels supported in their mental health, they're fully present and more connected in their roles. This directly enhances every interaction they have with guests, improving the overall guest experience. You'll notice guests are happier and more satisfied because your staff are engaging with them more genuinely and enthusiastically.

Think of it this way: investing in mental health is not just good for your team; it’s also a boost

for your business. A positive and supportive environment translates directly to the quality of

service your guests receive, leading to better reviews and repeat customers.

As a manager, take the initiative to assess your current mental health strategies and continuously seek improvements. Encourage an environment of learning and adaptation to maintain a supportive and successful hotel operation. By prioritizing mental health, we can cultivate a thriving work environment that benefits both employees and guests alike

Leadership: Building and Leading a Team

Effective leadership is essential for building and guiding a successful team. Great leaders inspire their teams, create a sense of purpose, and drive collective progress. Here are key elements of building and leading a team:

Vision and Purpose: A leader's first step is to articulate a clear vision. This vision gives the team a sense of direction and purpose. It's crucial to communicate the "why" behind the team's goals, fostering alignment and motivation.

Selecting the Right Team: Building a team begins with selecting the right members. A good leader understands the strengths, weaknesses, and potential of individuals, ensuring that their skills complement one another. Diverse perspectives enrich problem-solving and innovation.

Fostering Trust and Collaboration: Trust is the foundation of any strong team. Leaders need to create an environment where team members feel valued, safe to express their ideas, and confident that their leader supports them. Open communication, transparency, and empathy help build trust and foster collaboration.

Empowerment and Delegation: Successful leaders empower their team by delegating tasks and responsibilities, allowing members to grow and showcase their abilities. Leaders must trust their team to make decisions and solve problems, which not only builds confidence but also drives efficiency and innovation.

Encouraging Growth and Development: A leader's role is not just to direct but to develop. Mentoring, providing feedback, and offering opportunities for professional growth ensure that team members continue to improve and feel valued.

Adaptability and Resilience: Leading a team often involves navigating change and overcoming challenges. Leaders must remain flexible, adapting their strategies as needed. They should also foster resilience in their teams by encouraging a mindset that views obstacles as learning opportunities.

Celebrating Success and Learning from Failure: Recognizing and celebrating team achievements boosts morale and reinforces positive behavior. Equally important is creating a culture where failure is viewed as a learning experience, not a setback. This helps teams stay motivated and continuously improve.

Leadership is about more than just managing tasks—it's about inspiring people, fostering collaboration, and empowering teams to reach their full potential. Effective leaders build teams that are resilient, innovative, and unified in purpose.