NEW VENDOR - SINGLE USE TOILETRIES

We have updated the Procurement Portal with a new approved vendor for single-use toiletries. The vendor is HD Supply.

The prior vendor required a $250 minimum to qualify for free shipping. HD Supply offers free shipping with

NO MINIMUM. We already use HD Supply for other operational supplies, which helps simplify ordering and consolidate spend.

The following items are now standardized and available through the portal in HD Supply.

ECO by Green Culture Shampoo - Click Here to Add to Cart

ECO by Green Culture Facial Soap - Click Here to Add to Cart

ECO by Green Culture Bath Soap - Click Here to Add to Cart

Please place all future orders for these items using the procurement portal to maintain consistency and control costs. Have questions? Need help locating an item? Have product feedback that could benefit the full portfolio? Contact David Gossard at david.gossard@rriwest.com.

Q1 BIRTHDAYS & ANNIVERSARIES!

Q1 BIRTHDAYS! - HAPPIEST OF HAPPY BIRTHDAY WISHES TO YOU!

Tamara Ross	January 7
Angelica Paradise	January 19
Ken Metzdorf	January 28
Ryan Wijangco	February 1
Erica Carey	February 2
Kendra Robinson	February 28
Stephanie Doherty	March 2
Michael Smith	March 6
Gina Moyer	March 18
Jamie Bryant	March 20

Q1 WORKAVERSARIES - THANK YOU FOR CONTINUING TO SAY "YES!" TO RRI WEST!

Brandon Lawn	January 29	14 years!
Ryan Wijangco	February 25	13 years!
Ken Metzdorf	February 25	13 years!
Terry Fitch	March 8	27 years!
Kevin Furst	March 16	16 years!
Tamara Ross	March 23	11 years!
Jeremy Allen	March 29	5 years!

Mibe Vibe

The pic above is a canvas that hangs in our living room and it contains a quote I’m sure you’re all familiar with. “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou

Creating memorable experiences for our guests requires us to be empathetic to their situations. Every guest arrives with unique expectations, emotions and circumstances. By approaching interactions with empathy, you can transform routine service into genuine hospitality.

Think about a time when you experienced service that blew you away and totally exceeded your expectations. What was it that made it memorable for you? Was it that the person immediately gave you a small discount to rush you through the process? Or was it how they actively listened to your concerns, acknowledged your feelings and owned getting the problem resolved. My guess is that it was the latter, their empathetic approach, that made it memorable.

That’s the power you have with each interaction with our guests. YOU have the power to create an experience that will have a lasting impact on our guests. Rarely will a 10% discount on a room leave the type of impression that guests will remember.

Using Empathy with Hotel Guests

In hotels, empathy isn’t just being nice—it’s what makes guests feel truly cared for. When you take a moment to see things from their perspective, you can turn even tough situations into positive experiences.

Really ListenGive guests your full attention. Let them finish explaining before jumping in. A simple “I get why that’s frustrating” goes a long way in showing you’re on their side.

Acknowledge FeelingsIt’s not just about fixing the problem—it’s about recognizing how they feel. Whether they’re stressed after traveling or excited about a celebration, noticing their emotions helps build a real connection.

Adjust Your ApproachEvery guest is different. A business traveler might want things quick and efficient, while a family might need extra patience. Matching your style to their mood shows you “get it.”

Own the IssueEven if something isn’t your fault, taking responsibility to help means a lot. Saying “Let me take care of that for you” can instantly ease tension.

Follow UpCheck back in after solving an issue. A quick “How’s everything now?” shows the guest you didn’t just patch the problem—you actually care.

At the end of the day, empathy is about treating guests the way you’d want to be treated if you were in their shoes. It’s those small, human touches that turn a stay from “just okay” into “I can’t wait to come back.”