WHGU Featured Playlist: Fresh Picks Every Month Just for You!

Since July, WHG University has been rolling out something special—our Featured Playlist series—created with you in mind!

Each month, we hand-pick a collection of quick, helpful, and relevant trainings centered around a theme that supports your everyday work and long-term growth. September’s playlist celebrates Hospitality Appreciation Month with a focus on hospitality and customer service—perfect for refreshing your approach and inspiring your team.

This month’s picks won’t be around forever! Once the month ends, the playlist is swapped out for a new one. So, if you haven’t checked it out yet, now’s the perfect time to jump in.

We’re excited to keep bringing you something new each month—tailored to help you grow and shine in your role.

Looking for ways to find new leads?

Looking for ways to find new leads? 

Have you met your 6 lead quarterly quota yet? 

Reach out to your local Trucking Companies or Labor Unions!

Type of Organization	Who to Contact	Type of Incoming Travel	General Questions
Trucking Companies	Terminal Manager	Training, Overnight Haulers, Branch Affiliate Managers	Where are you currently staying?  What do you pay there? Where do you travel to? How many overnight stays do you need? What about hourly stays (check in at 7 a.m. and out by 3 p.m.)
Labor Unions	President Vice President	Special Projects in your Area	Do you have union representatives coming into town? Are there construction or special projects nearby with incoming laborers? Do you have a place to display hotel information? (online or in office)

SALES SUPERSTAR

Jamie Lynn Bryant at #289 South Deerfield

Jamie is having a great year finding sales leads. When asked about her secret to success, it’s that she is very hands-on with property level sales. Jamie is often at the front desk or in the lobby at peak times to talk with guests. By asking, “what brings you to the area”, she can quickly identify business travelers and can ask follow-up questions about their needs and stay pattern. She also recognizes return customers and can find other opportunities to increase revenue, such as local events that may have annual needs.

Jamie submits her leads with a company name, contact person, phone number, and email address most of the time, along with a couple of bullet points about the lead. A few examples are:

• Company will need 4 rooms for 6 months and will pay for all rooms (UCC interest)

• I quoted $XX.XX rate to secure the rooms under the contact’s name.

• Annual event at Fairgrounds. They would like an account set up to advertise us on their website and in email blasts to attendees. May be able to get vendors, too.

Best of all, Jamie is demonstrating her sales prowess in front of her team.  Jamie’s team knows who their RDSM is and how to reach her if they receive an urgent lead. She ensures sales lead forms are available for guidance and is leading by example.

Thank you, Jamie Lynn, for your support!