Protecting Guest Privacy in Hospitality

Protecting our guests’ privacy is not only a standard of service—it’s a reflection of the respect and trust we want every guest to feel the moment they walk through our doors. Whether guests are traveling for business, vacation, or personal matters, they deserve discretion and care throughout their stay.

Here are some keyways to uphold guest privacy at all times:

• Avoid Public Conversations: Never discuss a guest’s room number, reservation, or travel details where others can overhear.

• Use Discretion When Confirming Information: If a guest forgets their room number or needs a key replacement, confirm their identity discreetly and never say the room number aloud.

• Respect the Mail and Key Policy: Only release keys, packages, or mail to the registered guest or an authorized person on the reservation after verification.

• Protect Guest Movement: Never share a guest’s location with others or allow anyone to follow a guest to their room without permission or necessity.

• Secure Personal Information: Be cautious with written or digital guest records—keep screens and documents protected from public view.

• Lead by Example: Demonstrate professional discretion at all times, especially in shared spaces like the lobby, elevator, and hallways.

Maintaining guest privacy is not about secrecy—it’s about providing a safe, respectful, and welcoming environment where every traveler feels at ease. Every action we take, no matter how small, contributes to a larger culture of trust.