WM National Accounts Customer Care

Your Day-to-Day Point of Contact for all your service needs and questions.

Phone: (888) 625-5323

Customer Care Representatives are available M-F, 7am – 8pm and Saturday, 7am – 3:30pm EST.  Your customer ID is RRF

Chat:

Available 24/7 for self-service pickups &

ETA requests. 

https://chatnow.wmsbs.wm.com/

Portal:

Available 24/7 for self-service pickups

And ETA requests. Register for access at wm.com/national

For Service Escalations & After -Hours Emergencies, call (888) 625-5323

• Request a Pickup

  • Empty & Return for Open Top or Compactor

  • Open Top Removal

  • Extra Pickup of Dumpsters

  • Bulk Pickups

• Order an Open Top

  • Emergency & Non-Emergency

• Get ETAs for Service

• Check Schedule Details

• Order Dumpster Lids, Locks or Wheels

• Report a Missed Service

• Compactor Repairs

• Relocations

RRF WM National Accounts Customer Care Guide.pdf

Download PDF • 280KB