Protecting Guest Privacy in Hospitality

Protecting our guests’ privacy is not only a standard of service—it’s a reflection of the respect and trust we want every guest to feel the moment they walk through our doors. Whether guests are traveling for business, vacation, or personal matters, they deserve discretion and care throughout their stay.

Here are some keyways to uphold guest privacy at all times:

• Avoid Public Conversations: Never discuss a guest’s room number, reservation, or travel details where others can overhear.

• Use Discretion When Confirming Information: If a guest forgets their room number or needs a key replacement, confirm their identity discreetly and never say the room number aloud.

• Respect the Mail and Key Policy: Only release keys, packages, or mail to the registered guest or an authorized person on the reservation after verification.

• Protect Guest Movement: Never share a guest’s location with others or allow anyone to follow a guest to their room without permission or necessity.

• Secure Personal Information: Be cautious with written or digital guest records—keep screens and documents protected from public view.

• Lead by Example: Demonstrate professional discretion at all times, especially in shared spaces like the lobby, elevator, and hallways.

Maintaining guest privacy is not about secrecy—it’s about providing a safe, respectful, and welcoming environment where every traveler feels at ease. Every action we take, no matter how small, contributes to a larger culture of trust.

Honoring Women in Hospitality: A Tribute for Women’s Equality Day

August 26 marked Women’s Equality Day, commemorating the certification of the 19th Amendment in 1920, which granted American women the right to vote. It’s more than a historical milestone—it’s a celebration of courage, leadership, and progress.

In hospitality, women have long played a vital role—not just behind the front desk or in housekeeping, but in leadership, innovation, and mentorship. From keeping operations running smoothly to inspiring the next generation, the women on our teams shape the guest experience and workplace culture every day.

Let’s take a moment this month to recognize and celebrate the incredible women who make our hotels feel like home.

Women’s Equality Day reminds us that every voice matters. Let’s continue to uplift, support, and celebrate the women who lead with strength and heart—today and every day.

WHGU Featured Playlist: Fresh Picks Every Month Just for You!

Since July, WHG University has been rolling out something special—our Featured Playlist series—created with you in mind!

Each month, we hand-pick a collection of quick, helpful, and relevant trainings centered around a theme that supports your everyday work and long-term growth. September’s playlist celebrates Hospitality Appreciation Month with a focus on hospitality and customer service—perfect for refreshing your approach and inspiring your team.

This month’s picks won’t be around forever! Once the month ends, the playlist is swapped out for a new one. So, if you haven’t checked it out yet, now’s the perfect time to jump in.

We’re excited to keep bringing you something new each month—tailored to help you grow and shine in your role.