WE'VE HEARD YOUR FEEDBACK

Thank you to everyone for your patience with the new WHGU learning management system.  Over the past several months, we know you have had an opportunity to get into the system, navigate through the system and begin to incorporate the LMS into your everyday training environment, whether it is with your new hires or existing team! 

We are grateful for the feedback you have so passionately provided the training team, and we just wanted to update you on a few things that we are working to improve:

• Offering Training in multiple languages.  If you recently viewed the new Use of Force training, you may have noticed that it was offered in multiple languages, beyond English and Spanish.  We are exploring this feature for additional trainings in the system to ensure the GSR's experience is more personal to them once they log into the system.  We have heard feedback specifically on Portuguese... But please know we are looking at leveraging the system with more than 50+ languages.  

  
  

• Training that needs to be completed on Day 1 of a new hire's RRI West journey.  Please know that OSHA is the one true training component that is required at the beginning.  For the most part... you have 3 weeks to complete ALL new hire training.   

  
  

• As a reminder, if you have an employee who regularly works in more than one department, you need to notify training so that they can assign appropriate classes to that employee.  Regularly is the key word here.  It is not for someone who "just helps out" or is covering a call off.  

  
  

• And finally, we have heard concerns about the training time needed to complete the monthly housekeeping training.  The answer is YES... you CAN complete this training as a group to save you and your team time!  

  
  

So, again, thank you all.  We are working on improvements all the time and will keep you posted down the road as we continue to perfect the learning experience!  Any questions, concerns or additional feedback - please send to: training@whgextstay.com.