New Amenity Rollout: Room Service + Digital Guest Directory Now at Every RRI West Property!

We’re excited to announce an expanded partnership with Order Inn that will bring a custom digital guest directory and 24/7 room service to every single RRI West property!

What’s New?

Order Inn has been a trusted room service partner to Red Roof Inns nationwide for over 20 years, including many of our own RRI West properties. Now, they’ve expanded their reach to cover every RRI West Property, ensuring that all our guests can enjoy this valuable amenity.

And there’s more—Order Inn has developed a modern, digital guest directory tailored specifically for each of our properties. This new platform combines essential hotel information with easy access to room service, creating a seamless and elevated guest experience.

Cost to You?

Zero. This service is provided at no cost to your hotel. It’s a win-win—enhanced guest satisfaction with no additional expense.

What You Can Expect:

• Fully covered room service availability at every location

• Custom digital guest directory pre-loaded for your Inn

• 24/7 live customer service and a 100% guest satisfaction guarantee

• Installation support and a dedicated implementation team to assist you

Rollout Timeline:

Within the next 7 days, each Inn will receive a call from the Order Inn implementation team to coordinate the arrival and setup of the new combined Room Service / Guest Directory displays for your rooms.

If you haven’t had Order Inn in the past or if you have any questions, their team will walk you through everything to ensure a smooth, no-stress rollout.

Let’s continue to raise the bar for our guest experience—this is another great step forward.

Coach Light Modernization – Quick Win for Curb Appeal & Efficiency

As part of our ongoing efforts to modernize our properties and improve both appearance and energy efficiency, we’re rolling out a Coach Light Modernization Process.

This quick video walks through the simple process of upgrading your coach lights by replacing the internal ballast and converting the unit to LED. It’s a straightforward swap that offers big benefits.

💡 Why This Matters:

• Improves nighttime curb appeal – Brighter, cleaner, more consistent lighting

• Energy-efficient – LED draws significantly less power

• Longer-lasting – Reduces maintenance needs and replacements

• Cost-effective upgrade – Minimal labor and material costs

🛒 How to Order:

Parts are available via HD Supply. Use the item below:

• Satco® Medium Base Socket Adjustable Key Phenolic Black Pack Of 6 - PART 314805

• Maintenance Warehouse 9 Watt A19 Led, Medium, Frosted, 3000k (24-Pack) - PART 346460

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⚠️ Safety First: Always Turn Off Power Before Electrical Work

Before starting any electrical work—whether it's replacing a ballast, installing a light fixture, or checking a connection—make sure the power is turned off at the breaker. This simple step prevents shocks, injuries, and potential damage. When in doubt, double-check before you touch!

Sales Update

Secure the Business

Sometimes, crews or groups are inquiring about our hotels at the last minute and will be checking in today or tomorrow. Your RDSM team is always happy to help, but if you can secure the business right then and there, make it happen! This is especially important if the inquiry comes during peak season. If we wait 4 hours, will the rooms be available?

• Make an offer

• Reserve the rooms

• Share the information with your RDSM

We can always prospect the company fully after your conversation and attach a VP to existing reservations. If you offer the crew a conservative rate for the week, we can discuss our findings and let you decide if we can do better moving forward.

Contracts

Did you know that the Groups Department DOES NOT manage contracts?

Don’t miss out on last minute bookings that require a contract, such as Military or School based groups.

Attached are two simple contracts for you to keep on hand. Fill in as much of the blank contract with hotel specific information NOW. This will save you time later and allow you to ask us any questions you may have about preparation. Generally, your RDSM will assist with future bookings, but we want you prepared should we be out of the office for the day/week.

Be sure to cc your RDSM on the contract communications so we are already in the loop and can follow up accordingly.

Q1 Sales Leads